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Shipping Information

Q: What courier do we use for delivery?

Most of our deliveries are using Australia Post's eParcel service, which is a registered delivery service.
Australia Post will attempt delivery of your item, If no one home, they will leave a notification card stating that your item is available for you to collect from your local post office.
Australia Post EParcel also allows us to deliver to post office boxes.
Please notice that Australia Post have their own delivery schedule. We cannot ask them to bring your parcel on a specific day or at a specific time.
 

Q : How much is the delivery fee?

Delivery Fee depends on your delivery address and total item's weight.
We have set up  instant shipping fee quotation system in our website, which will calculate the shipping fee based on your registered address and total items weight in your shopping cart instantly.

If your delivery address is in Sydney, shipping + handling fee will be capped maximum Only $10.95 for up to 20kg maximum. 

For other area, shipping fee will be calculated based on your total item weights and delivery address.

 

Q: Do you deliver anywhere in Australia?

Yes, we deliver Australia wide. anywhere in Australia as long as Australia Post can deliver to.

 

Q: Do you send orders outside of Australia?

Unfortunately Not at the moment.

 

Q: Can I pick up my order?

No,  Pick up option are not available at the moment.

 

Q: How can i track my order?

Once your order has been dispatched, you will receive notification email from us with tracking number information.
You can track your order from here  http://auspost.com.au/track/
please make sure you have your tracking number ready with you

 

Q: When will my order be shipped?

Normally, we will dispatch your order within 1-2 working days once we have received your payment. We will also send you email with the tracking number information.
Once your order has been dispatched, regular Australia Post delivery times apply
You can use the tracking number to check the status of your parcel from australia post website  http://auspost.com.au/track/